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    • Shipping Policy

    GENERAL SHIPPING INFORMATION

    Standard Shipping

    • Charge in the USA and its territories is $9.95.
    • Charge to Canada is $19.95 for any items that fits into a Small Flat Rate Priority Box.
    • Charge to all other countries is $23.95 for any item/s that fits into a Small Flat Rate Priority Box.

    Additional Info

    • If the item requires extra shipping the amount will be add when ordering.
    • If the product is in stock at our warehouse it will ship on the next business day.
    • If product is in stock at the USA Warehouse it will be shipped in 4 days.
    • If product must come in from overseas you will be notified about the lead time.
    • Normal shipping is by UPS, FedEx, USPS or Freight.
    • Residential shipping under 5 lbs is by USPS; Priority Mail.
    • Priority Mail tracking is not available until package is scanned upon delivery.
    • Correct address is necessary for successful delivery.
    • Once a product is shipped we cannot cancel an order.

    FREIGHT CARRIER

    • Freight carriers sometimes charge a one-time residential fee that the customer is responsible for (not included in shipping). Usually the residential fee is around $35.00.
    • The freight carrier will call you to schedule delivery after the product has shipped.
    • If customer is not available to schedule a delivery time the product will be returned to us and the customer is responsible for re-shipping charges.
    • If the customer decides they do not want the product after shipment they are responsible for all shipping charges and a 25% restocking fee.
    • All special freight carrier requests such as inside delivery lift gate, arrival notification, residential delivery, sort and segregate, and help unloading costs are the responsibility of the customer and are not included in our shipping costs posted online. The customer will have to pay any additional fees for these special requests.
    • Redelivery fee will apply if the item travelling by freight cannot be delivered on the first attempt; even if the second attempt is on the same day.
    • There will be an appointment fee (different than arrival notification fee) for freight deliveries if the carrier needs to work around the customer’s schedule.
    • There may be a hazardous materials fee where applicable.
    • There may be limited access fees for military bases, campuses, prisons and hospitals.
    • Customer must inspect the product(s) at the time of delivery for damage. If severe damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part, please call us with the part number and serial number and we will have a replacement part shipped to you ASAP.
    • We can ship some products to Alaska, Hawaii, Puerto Rico and other US Territories, but shipping costs vary and must be quoted by phone.
    • Once a product is shipped we cannot cancel an order.Same Day Shipment When…
    • If it is in inventory, and call or order on the website before 12 pm Central, we can usually ship it that same day!
    • If not, the order will ship the next day.
    • If you need same day shipping, don’t hesitate to ask for it.
    • If drop shipped direct from the manufacturer, usually shipped within 2 business days.
    • If the product needs to be manufactured or has a lead time, you will be notified.